Get in Touch With Us
This page explains how to contact the editorial team behind Online Casino Sites, what we can realistically help with, and — just as important — which questions belong with a casino's own support desk or a state regulator instead of us. Getting that split right is the difference between a fast answer and a message that sits in the wrong inbox.
We are an independent research and comparison publisher covering US online casinos. We do not operate casinos, hold player funds, run promotions or process withdrawals. Nobody here can look up your account, release a pending payout or reissue a bonus.
How to reach the editorial team
Email is the only channel we staff. Write to us at [email protected] and a member of the team will read it. We aim to reply within two business days; corrections that affect a live page are prioritized ahead of general correspondence.
To save a round trip, include the page you were reading, the casino or bonus you are asking about, the date you saw the information, and — if you are reporting an error — the specific line you believe is wrong. Never send us account numbers, passwords, card details, Social Security numbers or copies of ID documents. We have no use for them and we do not want them on our systems.
What we can help with, and what we cannot
| We can help with | We cannot help with |
|---|---|
| Corrections to bonus terms, wagering requirements or payment details published on this site | Unlocking, crediting or extending a bonus on your casino account |
| Explaining how a term such as a max bonus bet, cashout cap or expiry date generally works | Overriding a casino's decision on a voided bet or forfeited bonus |
| Pointing you to the right complaints route for a withdrawal dispute | Releasing a pending withdrawal or speeding up KYC review |
| Questions about how we research, rate and rank the casinos listed here | Confirming whether a specific operator is licensed in your state — check your state regulator directly |
| Feedback, topic suggestions and reader-experience reports | Gambling advice, predictions or anything framed as a way to make money |
How our listings are funded
Some links on this site are commercial. If you open an account with a brand we list, Online Casino Sites may earn a commission at no extra cost to you. That arrangement does not buy a position: our editorial ratings and the order of our top lists are set by the research team, and a brand cannot pay to move up, to have a drawback removed, or to stop us publishing a correction. If you believe a listing reads like an advertisement rather than an assessment, say so in an email — that is exactly the kind of message we want.
Casino support desks: contact them first
Anything tied to your own account goes to the operator before it comes to us. Every brand we list runs its own support, and the quality varies — which is part of what we assess. Three of our top-rated listings, with the headline offer as advertised and the conditions that sit beside it:
Raging Bull — editorial rating 10.0
It leads our list on the strength of a large, clearly presented welcome package and a deep slots library from a single core provider, which keeps game behavior consistent. The advertised offer is 410% up to $10,000 plus 50 free spins, and the material conditions matter more than the headline: a qualifying deposit is required, percentage-match bonuses of this size carry playthrough before any withdrawal, and free spins usually carry their own separate wagering and expiry. Read the bonus terms page before you deposit, not after. Limitation: match bonuses in the hundreds of percent are almost always paired with a cashout cap and a maximum bet per spin while the bonus is live, so the advertised ceiling is not a realistic expectation of what you can withdraw.
Magician Bet — editorial rating 9.9
Included because its 101% no-wagering offer is structurally different from everything else on the list. No playthrough on the bonus means what you win is not locked behind a multiplier — for readers who have been burned by 40x terms, that is the single most useful feature on this page. Limitation: no-wagering offers are typically smaller in absolute dollars and often come with tighter caps on the qualifying deposit and a short window to use the funds, so the headline percentage does not translate into a big balance.
Slots of Vegas — editorial rating 9.8
Listed for a game-specific welcome structure: 375% bonus plus 50 free spins on Cash Chaser. Tying spins to a named title makes the terms easier to verify than a vague "free spins" promise, and slot-heavy players know exactly what they are getting. Limitation: spins restricted to one title are worth only what that game's RTP and volatility deliver, and the table-game and live-dealer side of the catalog is thinner than the slots offering.
Other brands we cover — including Uptown Aces (600% for new players), Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM — each publish their own support contact inside the account area. Sweepstakes-style brands such as Card Crush, Zumba Cards and Amazon Jackpots use coin-based packages rather than direct cash deposits, so their support teams handle redemption questions differently from a real-money operator.
Money questions we get asked most
We cannot see your balance, but we can explain the mechanics. The common ones:
- Cost to take part — browsing and reading here costs nothing. At a casino, the cost is your deposit, and minimum deposits commonly sit in the $10 to $25 range depending on the brand and method. A bonus is not free if it requires you to deposit or risk your own money first.
- Paying in — debit cards are the most widely accepted route for US players. Credit card acceptance varies by issuer and some banks decline gambling transactions outright. ACH bank transfers, wire transfers, e-wallets and prepaid options appear at some brands; PayPal availability is limited and state-dependent. Verify a method on the cashier page before you commit to it.
- Getting paid out — withdrawal times depend on the method and on whether your identity check is already complete. E-wallets are generally the quickest, ACH and bank transfer slower, and paper checks slowest. Every operator sets its own minimum withdrawal amount, daily or weekly withdrawal limits and any processing fees; those numbers change, so read the current cashier terms rather than an old screenshot.
- Verification — KYC checks are standard. Expect to supply photo ID and proof of address, and in some cases source-of-funds documentation. Completing this before your first withdrawal request is the single most effective way to avoid delay.
Withdrawal disputes and complaints
If a payout is delayed or refused, follow the order of escalation. We can point you along it; we cannot shortcut it.
- Open a formal complaint with the casino's support team in writing and ask for a reference number.
- Request the operator's final written response if the first reply does not resolve it.
- Escalate to the regulator that licenses the operator in your state, or to the alternative dispute resolution body named in the casino's terms.
- Keep every screenshot, timestamp and email. Complaints fail far more often on missing evidence than on the merits.
Tell us about it too. Patterns in reader reports — repeated delays, terms applied inconsistently, support that goes quiet — feed directly into how we rate a brand.
What these sites actually offer
If your question is about the games themselves, here is the shape of the category. Slots are the bulk of most libraries, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells, plus progressive jackpots that pool a prize across players. Table games cover blackjack, roulette and baccarat in RNG form, where a certified random number generator determines each outcome. Live dealer rooms stream a real table with a human croupier and typically carry higher minimum stakes and no autoplay. RTP — return to player — is the long-run theoretical percentage a game returns; it describes millions of rounds, never your session. Mobile play is usually browser-based, with dedicated casino apps at some brands only.
The other product lines these brands run
Several operators we list are not casino-only. BetUS, for example, runs sportsbook markets alongside its casino floor, and sports betting works differently: odds rather than RTP, settlement after an event concludes, and bonus terms that usually specify minimum odds instead of slot playthrough. Poker rooms, racebooks and sweepstakes coin stores appear elsewhere in the group. Bonuses rarely transfer between product lines — a casino welcome offer almost never counts sportsbook wagers toward its requirement. Check which vertical an offer belongs to before you opt in.
Who can play, and where
You must be 21 or older in most US jurisdictions to play at a licensed online casino, and physically located in a state that permits it. There is no single national license: online casino gambling is regulated state by state, and legality in one state tells you nothing about the next. Accepting customers from a state is not the same thing as being authorized to serve it — that distinction is worth holding onto. Licensed operators use geolocation software to confirm your position at the point of play, so a VPN will not help and may cost you your account.
Before depositing, confirm the operator's license status with your own state's gaming regulator. If you want to read about a separate class of sites and how the self-exclusion landscape differs, our guide to casinos outside the GamStop scheme covers that ground.
If you need support rather than an answer
Gambling is entertainment with a cost, not a way to make or recover money. If it has stopped feeling that way, licensed operators are required to offer deposit limits, loss limits, session reminders and self-exclusion — all available in your account settings without contacting support. Blocking software can restrict access at the device level. In the US, the National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24 hours a day. If you write to us about this, we will reply with support resources and nothing commercial.
How we research what we publish
Our ratings come from documented review, not from play. We read published bonus terms, cashier pages, license disclosures and complaints procedures, and we record the date we checked — the listings above were last verified on Sep 25, 2026. We do not claim to have deposited, wagered or withdrawn at any brand, and our editorial scores are our own assessment, not aggregated customer reviews. Advertised withdrawal speeds are the operator's claim, and we present them as such. Terms change without notice, which is why every page carries a check date and why reader corrections genuinely matter.
Questions about this page or anything else on the site go to [email protected]. Written by Chloe Wallace for the Online Casino Sites editorial team.